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Terms & Conditions


RESERVATION PROCEDURES

  1. Reservation must be made in writing, either by filling out the reservation form available on our website or contact us via email: [email protected]
  2. Please provide detailed information the number of members who will come, their nationality, and their ages, including children and babies.
  3. Our reservation will respond to your inquiry at the latest within 24 hours. If you do not receive response after 24 hours, please contact us immediately via the following email address: [email protected], [email protected], [email protected]
  4. You will receive detailed information about the camp & village, the price for the lease period, and further instructions to complete your reservation.
  5. Availability may change from time to time, especially in peak and high season. The camp village which is available when our reservations respond your inquiry may no longer available when you decide to confirm the reservation. It is therefore advisable to confirm your reservation as soon as you receive availability information.
  6. As soon as you confirm your reservation, our reservation will issue an invoice with detailed payment instructions.
  7. Be sure to complete the payment before the due date. Your reservation will be automatically released if you fail to make payments before the due date.
  8. When we receive the payment, we will issue a payment receipt along with the booking confirmation contains information related to your reservation, including check-in and check-out, the remaining payments, etc.
  9. To pick up the proper settings, please provide a detailed schedule of the arrival of each member of your group.

PAYMENT METHODS :

There are 2 (two) payment methods as below:
You can choose one of the two options below to settle your payment.

  1. Bank transfer.

Transfers are made to our bank account as informed in our invoice.
All costs related to the transaction have to be borne by you. Make sure to mention “Full Amount Guarantee” when you  submit the transfer instruction.

  1. Online payment.

ARRIVAL

  1. Our officer will be waiting for you at the arrival gate, holding a board with your name.
  2. Check in time is 14.00 and check out time is 12.00. Early check in and late check out can be arranged based on availability. Requirement for early check in and/or late check out should be communicated in advance.
  3. Late check out until 18.00 will be charged at 50% of one night rental rate.

CANCELLATION

  1. Cancellation has to be made in writing, either by email or fax.
  2. No show is subject to forfeiture of all payments you have made.

REFUND POLICY

A. CREDIT CARD

  1. For Peak Season, all reservations payments are non-refundable.
  2. A 100 % refund will be made for cancellations received 7 days before date of arrival, No refund thereafter.
  3. In an event of No show, Total cost of the stay will be billed to your credit card.
  4. Reservation is allowed to modify before 72 hours prior to the arrival date
  5. The room tariff is not inclusive of airport transfer. However, should you require any facilitation for the same please feel free to contact us.

B. BANK TRANSFER

  1. For Peak Season, all reservations payments are non-refundable.
  2. A 100 % refund will be made for cancellations received 7 days before date of arrival, No refund thereafter
  3. No show, total cost of the stay is no refund
  4. Reservation is allowed to modify before 72 hours prior to the arrival date
  5. The room tariff is not inclusive of airport transfer. However, should you require any facilitation for the same please feel free to contact us.
  6. In case of booking cancellation less than 7 days before arrival, guests can ask for a refund on the email address [email protected] Do not forget to indicate your last name, the booking number, the period of accommodation, as well as the number of the account at which you would like to receive the payment

LIABILITY

Getting travel insurance which covers any potential disadvantages during your holiday including illness, injury, death, damage, loss, and cancellations is highly advisable.

  1. The Lodge Maribaya is not liable to damage, loss, injury, and death sustained by residing clients both inside and outside the the camp & village.
  2. Whilst we make our best effort to ensure accuracy of information presented in our website, we are not responsible for any changes and alterations made by the the camp & village owner.
  3. The Lodge Maribaya is not responsible and therefore is not liable to borne any related expenses caused by inconvenience caused by condition of the the camp & village.
  4. The Lodge Maribaya is not liable to any loss and damages to personal belongings of the clients and their visiting guests including cars and personal belongings left inside.

LOSSES and DAMAGES

  1. Clients are responsible to leave the the camp & village in good order and clean condition.
  2. Clients are liable to cover any losses and damages to the camp & village during their occupation.
  3. The camp & village owner retains the right to repossess the the camp & village if the clients or their guests cause damages to the the camp & village.

COMPLAINS and FORCE MAJEUR

Means any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to, war, or threat of war, riot, civil unrest, industrial disputes or strikes, unavoidable technical problems with the the camp & village, transport, or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any of the above refunds or compensation payments cannot be made.

The Lodge Maribaya are doing their best to provide comfortable accommodation for the clients to occupy. However we are also aware that there are issues beyond our control which may negatively affect client’s experience.

Clients have to address complains to the the camp & village manager immediately.
The Lodge Maribaya will not entertain any complains raised after client’s departure.

GENERAL

  1. All clients are strongly recommended to obtain appropriate travel and medical insurances.
  2. Clients are responsible to ensure that every member of their group has proper travel document as regulated by the government of the Republic of Indonesia.
  3. The Lodge Maribaya is not liable to refund any losses caused by improper documentation and any other travel related problem including but not limited to cancelled or delayed flights.
  4. The Lodge Maribaya is not liable to any illegal conduct or actions against the law of the Republic of Indonesia.

 




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